Calling 911

Dispatchers at the Delaware County Emergency Communications Center can assist callers with pre-arrival instructions, get a clearer picture for incoming units, have equipment respond in the safest manner possible and reassure the caller/patient that help is on the way

What to expect when you call:

• The dispatcher will answer by asking "What is the address of the emergency?"  You need to know the address you are at.  If it is an apartment, know the unit number.

• Where, exactly, is the patient? Are they in the bedroom? Are they in the front yard?

• What's the phone number you're calling from? Even with enhanced 9-1-1 the dispatcher has to confirm the number you are calling from. This is important if you lose communications with the dispatcher they can call you back.

• What's the problem, tell me exactly what happened?  Tell the dispatcher exactly what happened.  "Martha slipped and hit her head. She is bleeding from a cut on her hand."

• Are you with her now?  Yes or No. "Martha is out front but I can take the phone out to be with her" or "Martha is in her room and there is no phone access

• How old is s/he? If you don't know exactly an approximate will do.

• Is s/he conscious? Yes or No

• Is s/he breathing? Yes or No.  If you have not checked the dispatcher will ask you to go check and tell them what you found

The goal of the dispatch system is to provide the best care to our patients not only when the fire department arrives but before their arrival at an emergency. By the information you give the dispatcher the Yorktown Fire Department can respond quickly with up-to-date information should you need medical attention.

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